Privacy Policy

This Privacy Policy explains how Floral Odyssey processes personal data when visitors use poolcaptainpath.click, make inquiries, or arrange floral services. It applies to our appointment-based studio and wedding and event decoration work in Macau and nearby areas.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Purpose

How We Use Data

We process personal data to respond to inquiries, schedule consultations, prepare quotes, confirm deposits and dates, coordinate design details, arrange preparation and delivery, manage payments, maintain records, improve site performance, and address security or legal requirements. We may also use information to communicate about a current project or related customer service matters.

We use personal data only for purposes connected to our services and site operations.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, delivery coordination, and administrative functions. We may also share information with professional advisers and other parties involved in fulfilling a customer request, subject to confidentiality and use limitations where appropriate.

Operational partners receive only the information needed to perform their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data where necessary to meet legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims.

Disclosure may be required to comply with law, court orders, or lawful requests from public authorities.

Data We Collect

We may collect contact details, event and order information, consultation notes, payment-related records, delivery or pickup details, and technical data such as device and usage information. For wedding and event projects, we may also process preferences shared for design, color palette, venue setup, and scheduling.

The categories collected depend on whether a visitor makes an inquiry, books a consultation, or places an order.

How We Collect Data

We receive data from contact forms, phone or consultation communications, booking and order discussions, payment and fulfillment steps, and from cookies or similar technologies used on the site. We may also generate internal records from service coordination and customer support activity.

Most information is provided directly by the user, while some technical data is created automatically during site use.

Cookies We Use

We may use essential cookies to support site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.

Cookie use is kept to standard website functions and basic analytics where enabled.

Cookie Controls

Users can manage cookies through their browser settings and, where available, through on-site preference tools. Essential cookies may remain active where needed for basic site operation, security, and form handling.

Browser settings and device controls can limit non-essential cookies, though some site functions may be affected.

Privacy email

info@poolcaptainpath.click

Telephone

+853 6696 3238

Mailing address

355 Avenida da Longevidade, Nossa Senhora de Fátima Macao

Privacy inquiries

Contact Page

User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where we rely on consent for a specific activity, that consent may be withdrawn for future processing.

Available rights may depend on the nature of the data and the legal basis for keeping it.

Requests

How to Make a Request

To make a privacy request, provide enough detail for us to identify the relevant records and the type of request being made. We will review the request and respond within a reasonable period under applicable law.

We may ask for information needed to verify identity before acting on a request.

Data Retention

Retention periods vary by record type. Inquiry and consultation records are kept for a practical period to manage follow-up and service history, order and payment records are kept as needed for transaction administration and legal compliance, and technical logs are retained for security and site maintenance. When data is no longer needed, we delete it or de-identify it where appropriate.

We keep information only for as long as needed for the relevant business, accounting, or legal purpose.

Policy Updates

Policy Changes

When we make material changes, we will post the revised policy on this page and update the effective date where appropriate. Continued use of the site after an update means the revised policy applies to the extent permitted by law.

We review this policy from time to time and may update it to reflect operational or legal changes.